We receive and store any information you enter on our Site, through any of the Services, or give us in any other way, including through email, telephone, or other communications with our customer service department. If you contact us for support, we will keep an internal record of what support was given.
Non-Personal Information we collect may include the user's operating system (Windows or Mac), type of web browser (Internet Explorer, Firefox), IP address, monitor screen resolution and color depth, referring pages, and frequency of visits. This information is used to analyze how visitors browse the Site in order to make future improvements. To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session. CloudSpot also collects certain standard information about your computer for security and identification purposes. This information may include: IP addresses, domain names, access times, browser type and browser version, cookies, and other unique identifying information of machines that have our software downloaded and installed on them. This information is used for the operation of the Site, to identify and protect our customers and to control unauthorized use or abuse of our Services. All information is encrypted during transmission and is stored securely within our servers.
We collect and store the files you upload, download, or access with the Site ("Files"). If you add a file to your account that has been previously uploaded by you or another user, we may associate all or a portion of the previous file with your account rather than storing a duplicate.
Since our Site and services are not directed to persons under 13, we do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that "his" child has provided us with personal information without their consent, "he" should delete the account. If we become aware that a child under 13 has provided us with personal information, we will suspend the account. For assistance, contact our support department.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. You can use your browser settings to instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies you may not be able to use all portions of the Site or all of the functionalities of the Services. You can still review the Site if you choose to set your browser to refuse all cookies; however, session cookies must be enabled to establish an account and to download and install any of our software.
One of the primary reasons people use CloudSpot is to share Files with others. Your personal information may be used to enable you to communicate, collaborate and share Files. When you choose to collaborate or share Files with others, CloudSpot will collect the email addresses and information of the other parties. Some information is retained only as long as necessary to provide requested Services; other information may be retained longer so we may provide the Services, comply with our legal obligations and enforce our agreements. If you do not want us to store metadata associated with Files you share on CloudSpot (such as photos), please remove the metadata before uploading the Files.
CloudSpot is not responsible if you volunteer personal information and Files online that are accessible to all or some of the public. Any personal information you choose to provide should reflect how much you want others to know about you. You may review, update, correct or delete personal information or your account on your Account Settings > User section in the desktop application. Public information may be broadly and quickly disseminated. You may receive unsolicited messages from other parties or your information and Files may be used in a manner that violates the law, your personal privacy or your safety. By submitting such information and Files, you assume the risks and sole liability arising as a result of such information and Files being displayed. You can control who has access to your Files, but you understand that any shared Files may be re-shared or copied. Although we allow you to limit access to your Files, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other users with whom you share your Files. We cannot guarantee that only authorized persons will view your Files. We cannot ensure that Files you share on the Site or through the Services will not become publicly available. We are not responsible for third party circumvention of any of our security measures. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN's rules, regulations and policies.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, CloudSpot may not be able to control how your personal information is treated, transferred or used.
The security of your information is important to us. CloudSpot employs measures to protect information collected from loss, destruction, disclosure, unauthorized access, misuse and alteration. Although we strive to protect your personal information, CloudSpot cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
We have partnered with Braintree Payments, a leading payment gateway, to offer safe and secure credit card and electronic check transactions for our customers. Braintree, and not CloudSpot, is responsible for the security of these transactions. The Braintree Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. Braintree adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
PayPal customers' banking and credit card information is stored, transmitted to, accessed and managed exclusively by PayPal and we are not responsible for it in any way.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
If you have any questions, concerns, or comments about any of the above policies you may contact us using the information below:
Address: Cloud Spot Inc., 3333 Michelson Drive, Suite 300, Irvine, CA 92620
Support requests will be handled by our software Support Team.